The flow

Use the app switcher to open the Shop, place a small order, and note its order number. Find the same number under Orders in the ERP and Customer orders in the WMS. You are looking at two records of the same business transaction: the ERP owns the sale; the WMS owns the work in the Warehouse.

For a quick tour without creating work, choose an existing WMS order. Open its details to inspect lines, reservations, pick tasks, shipping units, and progress. Follow the order number rather than assuming that internal record IDs match between systems.

1. Find an open order and inspect its requested quantities and delivery date.
2. After release, inspect which pallets have been reserved and whether replenishment is needed.
3. Follow the pick list to the trolley and packing station, then the packing screen to the shipping labels and outbound gate.
4. Check the pickup and tracking history to see the difference between Warehouse shipment and customer delivery.

An order placed Monday to Friday before 14:00 Berlin time is planned to leave the same day and arrive the next weekday. From 14:00 and at weekends, it is planned to leave on the next weekday and arrive the weekday after that. Stock, Warehouse work, and the carrier decide the actual progress.

Open means the order has arrived but has not been released to the Warehouse. The scheduled release run checks that the order has waited at least 60 minutes by default and that its delivery date is no later than the next weekday. On Friday, that includes Monday deliveries. Once released, the WMS reserves specific pallets and the ERP can no longer change the order.

Released means picking is underway or waiting for stock to reach a picking location. Picked means every remaining required pick is complete. Packed means all picked pieces are inside closed shipping units. Shipped means every unit of the order has been handed to the carrier through a closed pickup.

Delivered belongs to the ERP and carrier side: the carrier has delivered every package. The WMS stops at Shipped. Cancelled is the outcome of an order cancelled before release.

The ERP creates a purchase order for a supplier. The supplier announces the shipment with a despatch advice: a list of pallets, their SSCCs, articles, quantities, batches, and best-before dates. Receiving records what actually arrives at an inbound gate.

Putaway moves those pallets from the gate to reserve locations. Only then can the WMS reserve them for customer orders. Replenishment later brings a reserved pallet to a picking location. Putaway supplies storage; replenishment supplies the picker.

At release, a line must be covered in full by free stock in the rack. If it cannot be covered, the whole line is marked short and the ERP is informed. Other covered lines can continue.

A discrepancy discovered during picking follows a different path. The picker reports a shortfall and the affected pick waits in clarification. The control room corrects the pallet count, then replaces the missing quantity from other pallets or shortens the line. Use the Troubleshooting chapter to work backward from a waiting status to its cause.