Shipping & delivery

A package is ready when its unit is closed, has a carrier tracking number, belongs to a completely packed order, and has not already been handed over or assigned to a pickup. A unit still at a packing station must first be brought to an outbound gate. Packages from an order still being packed cannot be loaded yet.

Use Shipping to inspect packages and pickups. A pickup represents the group of packages handed to a carrier together, and can contain packages from different orders.

Start or resume your pickup on the handheld, then scan each package label. Shipping accepts the SSCC, an SSCC with the GS1 “00” prefix, or the carrier tracking number. The system rejects duplicate scans, already handed-over packages, and packages held in another open pickup.

Scanning assigns a package to the pickup. It does not yet mark the package handed over. Remove a package from the open pickup if it is staying behind. Review the scanned packages before closing; an empty pickup cannot be closed.

Closing stamps the scanned packages as handed over and informs the carrier. An order becomes Shipped only once all its shipping units have been handed over. Stock and shipment messages are then sent to the ERP.

An administrator can also hand over selected ready packages from the WMS. This creates and immediately closes a pickup, producing the same handover outcome as loading with the handheld.

The control room can close an existing pickup left open on the handheld. The handheld then stops accepting scans into that pickup; start a new one for packages still waiting at the ramp.

The carrier advances its own shipment events after handover. Use the tracking number to follow that history rather than reading Shipped as a delivery confirmation. ERP order details and the Shop order view reflect customer-facing progress.

The ERP marks an order Delivered after all its packages are delivered. Shipment notifications and other customer messages can be inspected in the ERP email history. The WMS order remains Shipped because the Warehouse has finished its part.

In the demo, parcels normally go out for delivery the morning after reaching the depot, from 07:00; freight takes an extra day. Carrier mornings skip Sundays, while the ERP’s planned delivery calendar skips the whole weekend. Delivery can be to a neighbour, or a failed attempt can delay arrival. The planned date is not a guarantee.